REWO

REWO Terms of Service

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1. Parties and Definitions

This Terms of Service Agreement (“Agreement”) is entered into between VIAR d.o.o. (“Company”) and the legal entity using the REWO platform (“Customer”).

“Services” means access to and use of the REWO platform, including modules for Guides, Forms, Courses, Boards, and other components as they evolve over time. The scope of Services is specified in the applicable order form.

2. Provision of Services

2.1 The Company shall provide the Services as outlined in the order form and make reasonable efforts to maintain 99.5% uptime monthly. Uptime is calculated based on internal system monitoring, excluding scheduled maintenance, force majeure, and third-party service interruptions. SLA compliance is measured monthly. Remedies for SLA breaches, if any, must be specified in a separate SLA addendum.

2.2 The Customer will receive administrative credentials and is responsible for securing them and managing access.

2.3 If a free trial or Proof of Concept (POC) is provided, it is subject to this Agreement. The Company may restrict access or features at its discretion.

3. License and Use Restrictions

3.1 The Company grants the Customer a non-exclusive, non-transferable license to use the Services during the term.

3.2 The Customer may not:

  • Reverse engineer or decompile the platform
  • Copy or create derivative works
  • Use for third-party benefit without consent
  • Remove any proprietary notices

4. Customer Responsibilities

The Customer is responsible for devices, network connections, and credentials used to access the Services, including any activity under their account.

5. Fees and Payment

5.1 Fees are billed annually and payable by bank transfer, invoice, or credit card, unless otherwise agreed in an individual agreement.

5.2 Late payments may result in interest charges and service suspension.

5.3 Fees are non-refundable unless otherwise stated in writing. The Customer is responsible for all applicable taxes.

6. Support and SLA

6.1 Support is provided via email, phone, or video call with a dedicated Customer Success Agent during weekdays (9:00–17:00 CET).

6.2 Scheduled maintenance and third-party outages are excluded from SLA calculations.

6.3 SLA targets are not guaranteed remedies. No service credits or financial compensation shall apply unless explicitly agreed.

7. Data Protection and GDPR

7.1 The Customer owns all content and data (“Customer Data”).

7.2 Data is hosted on Microsoft Azure in the EU (tenant cloud). Private cloud/on-prem locations are agreed individually.

7.3 The Company, acting as a data processor, shall:

  • Process data on Customer instructions

  • Ensure confidentiality and data security

  • Assist with data subject requests

  • Delete or return data upon termination (unless legally required)

  • Demonstrate GDPR compliance upon request

7.4 Customers have 90 days after termination to export their data. After that, data will be deleted unless required by law.

7.5 The Company follows industry-standard security practices. A security overview is available upon request.

8. Use of Third-Party Services (Microsoft Azure)

8.1 The Services rely on Microsoft Azure for hosting, storage, media, machine translation, text-to-speech, and AI.

8.2 These services are governed by Microsoft’s SLAs. The Company does not provide additional warranties.

8.3 Customers acknowledge that these tools power parts of the platform. The Company ensures GDPR-compliant integration.

9. Intellectual Property

9.1 The Customer retains ownership of Customer Data.

9.2 The Company owns the REWO platform, code, documentation, and improvements.

9.3 The Customer grants the Company the right to display its name and logo for marketing purposes, unless the Customer opts out.

10. Subprocessors

The Company may use subprocessors (e.g., Microsoft Azure) to deliver Services. A list is available upon request. The Company remains responsible for their compliance.

11. Feedback

Any feedback or suggestions provided by the Customer may be used by the Company without obligation. All resulting improvements are the sole property of the Company.

12. AI and Beta Features

12.1 Certain features may rely on AI models (e.g., for translation or content suggestions). These outputs are for informational use only. The Customer is responsible for verifying the accuracy of such outputs before use, especially in regulated or safety-critical environments. The Company is not liable for any actions taken based on AI-generated content.

12.2 Beta or experimental features are offered “as is” and may be removed at any time without notice.

13. Confidentiality

Both parties agree to protect each other’s confidential information and not disclose it to third parties. This obligation survives termination for five (5) years.

14. Indemnification

The Customer agrees to indemnify and hold harmless the Company from any claim, loss, or legal cost arising from misuse of the Services, breach of this Agreement, or violation of law or third-party rights.

15. Acceptable Use

The Customer agrees not to use the Services to engage in unlawful, offensive, or harmful behavior. This includes, but is not limited to, uploading malicious content, engaging in harassment, or violating intellectual property rights. The Company reserves the right to suspend access in cases of suspected abuse.

16. Export Compliance

The Customer agrees to comply with all export laws and regulations. The Services may not be used in embargoed countries or by prohibited parties. The Customer further acknowledges that certain AI functionalities within the Services may be subject to additional regulatory controls and agrees to use them in compliance with applicable laws.

17. Insurance Disclaimer

The Company does not guarantee that it holds any specific insurance policies unless otherwise agreed in an individual contract. Insurance coverage may be negotiated as part of such contracts.

18. Limitation of Liability

18.1 The Company shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, revenue, or data

  • Service interruptions or third-party outages

18.2 Total liability is capped at fees paid by the Customer in the 12 months prior to the claim.

19. Termination

19.1 This Agreement remains in effect for the term specified in the order form and renews automatically unless terminated with 30 days’ notice.

19.2 Either party may terminate for material breach if not remedied within 30 days of written notice.

19.3 The Company may terminate for convenience with 90 days’ notice. In such cases, the Customer is entitled to a pro-rata refund of unused prepaid fees.

19.4 Upon termination, the Customer loses access to Services and has 90 days to export their data.

20. Force Majeure

Neither party shall be liable for failure or delay caused by circumstances beyond their control, including natural disasters, wars, cyberattacks, or third-party outages.

21. Entire Agreement and Severability

This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements, representations, or understandings. If any provision is found to be invalid or unenforceable, the remainder of the Agreement shall remain in full force and effect.

22. Governing Law and Dispute Resolution

This Agreement is governed by the laws of Slovenia. Any dispute shall be resolved through arbitration in Ljubljana under the rules of the Ljubljana Arbitration Centre.

23. Updates to Terms

The Company may update or modify this Agreement from time to time. Any changes will become effective upon posting the revised version at https://www.rewo.io/terms. Continued use of the Services after the effective date of any changes constitutes acceptance of the updated Terms. The Company is not required to notify Customers individually unless otherwise required by applicable law or agreed in a separate contract.

Effective Date: October 2025
Company: VIAR d.o.o., Breg 16, 3000 Celje, Slovenia
Contact: info@viar.si