Knowledge management

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Digital skills gap – what is it and why you need to act!

Rapid and widespread digitalisation has changed the nature of work, and digital skills are now regarded as essential for the modern workforce. Even though, a new report by Salesforce reveals a huge gap between the current workforce and the technical skills needed to advance in the digital age. The Global Digital Skills Index surveyed 23,000 people …

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Who writes standard operating procedures (SOPs)?

A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations. SOPs aim to achieve efficiency, quality output, and uniformity of performance while reducing miscommunication and failure to comply with industry regulations. But who will be the one to write standard operating procedures? Who …

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The difference between Document Management and Knowledge Management

When it comes to organizing information, the two most common solutions are document management and knowledge management. A lot of business owners think that document management and knowledge management are the same thing. In this article, we’ll break down the differences between the two and explain when you should implement a knowledge management system and …

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Work Instructions for Office Workers

Work instructions and standard operating procedures (SOPs) both fall under the umbrella of tools used to make a process more detailed and actionable. Process, procedure, and work instruction build on each other in complexity. Processes describe what objectives and specifications need to be done. SOP’s describe how a process should be carried out in certain …

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Work Instructions VS. Guidelines

Many people confuse guidelines and work instructions. In fact, most people write work instructions and call them guidelines or vice versa. Knowing the difference between guidelines and work instructions can help you understand the documentation process much better and, therefore, develop great procedure documentation. Better documentation means better organization. What are guidelines? Guidelines are general …

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